Trade Program FAQ

The Hospitality Trade Program is available to registered trade partners with Heath. Apply here to become eligible.

General Terms and Conditions of the Hospitality Trade Program:

• 20% discount on standard, in-stock Heath Dinnerware
• 20% off Muir Tumbled and Polished flatware
• No minimum purchase
• Credit card only
• No special orders or custom items
• Orders ship within 5-7 business days
• Samples purchased online can be returned for a full refund within 30 days
• Online ordering is limited to customers shipping to the contiguous United States.
• International Trade customers, as well as those shipping to Hawai'i, Alaska, US Virgin Islands, Guam, and Puerto Rico, can place orders by contacting a showroom.

To make additions or adjustments to your account information, please fill out this form. We’ll reach out within three business days to confirm that your account has been updated.

General Terms and Conditions of the Design Trade Program:

The Design Trade Program is available to registered trade partners with Heath. Apply here to become eligible. We currently do not have an online Design Trade portal. Please send all requests to trade@heathceramics.pro.

Trade Program Overview:

General Trade Program Benefits: 

• Dedicated Sales Team
• Invitations to special events and previews
• Special pricing (see below for details)

Standard Dinnerware, Heath Clay Studio, and Heath Home (all tabletop and furniture):

• Special pricing: 10% off Standard Dinnerware, Heath Clay Studio, and Heath Home (all tabletop and furniture)
• Samples: 10% off Dinnerware, Heath Home, and Heath Clay Studio samples (Items can be returned for a refund within 30 days of purchase)
• No order minimums

Made-to-Order Tile:

• Special pricing: 10% off with volume-based pricing possible
• Samples: Complimentary tile samples including:
• 2x4 glaze samples
• Unglazed Natural Manganese size samples
• Minimums: 25 square feet minimum
• Accent tile available: quantities between 4–24 square feet
• Ready-to-Ship Tile

Explore our Tile Pricing and Specifications and Glaze Palette.

Heath tile is handcrafted and naturally variable in color, size, and shape. We encourage you to:

• Review multiple samples before specifying
• Consult with your dedicated territory team to discuss your project and sample needs

Payment Terms:

Standard Dinnerware, Heath Clay Studio, and Heath Home

• Credit Card/Cash only, no checks or payment terms
• Returns: Please see our standard policy here.

Tile

• 100% balance on in-stock orders and orders under $10,000. 50% balance on orders over $10,000. Balance invoiced upon completion, due prior to shipment release.
• Heath accepts all major credit cards, eChecks, and single payee checks*. A 2.5% credit card convenience fee is applied (this fee is not reflected in the quote and is non-refundable in the event of cancellation). There is no charge for eChecks or mailed physical checks.
• Please send physical paper checks directly to Finance Department at the following address:

Heath Ceramics c/o Accounts Receivable, 400 Gate 5 Rd, Sausalito, CA 94965

* Single payee (paper) checks may delay quote-to-order conversion by up to 10 days.

• No returns

What’s Not Eligible for Discount:

• Perishable items
• Gallery and one-of-a-kind pieces (Akio Nukaga ceramics, Heath Design Series, etc.)
• Limited edition pieces
• Ready-to-Ship Tile
• Second Quality Dinnerware and Tile
• Overstock Tile

Ordering & Services:

• A dedicated Sales Team can provide samples, formal quotes and orders upon request
• Find your dedicated Sales Team here.

For immediate needs, you're always welcome to shop our full collection online at retail pricing: www.heathceramics.pro.

We also invite you to visit our showrooms in San Francisco, Sausalito, Los Angeles, or Austin to explore our collections in person.

Yes! We have four Heath showrooms in California and one in Texas and would love for you to stop by.

Sausalito Factory and Showroom
400 Gate 5 Road, 94965
Monday–Sunday 10am–5pm

San Francisco Factory and Showroom; Heath Newsstand
2900 18th St, 94110
Monday–Friday 10am–6pm
Saturday–Sunday 10am–5pm

Los Angeles Showroom
7525 Beverly Blvd, 90036
Monday–Friday 10am–6pm
Saturday–Sunday 10am–5pm

Ferry Building Showroom
One Ferry Building, Suite 12, 94111
Sunday 10am–5pm
Monday–Friday 10am–6pm
Saturday 9am–5pm

Austin
1804 South 1st Street, Austin, Texas 78704
Monday–Sunday 9am–5pm

Heath Clay Studio in the Boiler Room
555 Alabama Street San Francisco, CA 94110
Enter at the Boiler Room (just around the corner from our showroom entrance).
Observation Hours: Monday-Friday 10am–5pm

Yes! We offer tours of our dinnerware factory in Sausalito and tile factory in San Francisco. You can sign up for a tour at either location on our  Factory Tours  page.

We sell our products directly from our website, our four California Showrooms, and our outpost in Texas.

Our Los Angeles, San Francisco, Ferry Building, Sausalito  (including the Overstock Tile Shed), and Austin showrooms are open.

For online orders, we offer In-Store Pickup at our San Francisco, Los Angeles, and Sausalito locations. We also ship around the world.

You can find pre-owned Heath on Pass the Plate, our online secondhand marketplace.

Please see our recommendations for handling, cleaning, and storing ceramic dinnerware here.

Items come back into stock in usually 2 to 3 weeks. This time frame may be longer during the month of December.

As an alternative to currently Out of Stock items, we have Virtual Gift Cards available.

You can also check our online secondhand marketplace, Pass the Plate, for an ever-changing assortment of vintage, pre-owned, and out-of-stock ceramics.

We do not offer any pre-orders or wait lists for either out of stock or to-be-released products. The nature of our small-scale manufacturing process unfortunately does not lend itself to advance orders.

Our ceramics come in a wide variety of finishes, ranging from smooth and glossy to textured and matte. Each glaze has its own finish, that is inherent to its glaze color. We've put together a Texture & Finish guide to help you understand which glazes are matte, semi-matte, or glossy. For even more resources about our dinnerware, check our Good to Know blog.

Yes, due to new tax laws and recent Supreme Court rulings we are paying—and charging—sales tax on items we ship to customers outside of California.

In 2018, we refreshed our Coupe dinnerware palette for the first time in over 15 years! The collection still has the same phenomenal 1940s shapes, now in a host of classic and new colors that connect our past with our future. As part of that refresh, a selection of glazes were archived and phased out of production.

Again in summer 2021, we refreshed the Coupe, Chez Panisse, and Serving Bowl palettes and the following glazes are no longer in production: Salt/Shadow, Agave, Rosemary, Linen, Persimmon/Pumpkin, Ocean/Salt, Jicama, Cedar, Aloe/Vine, and Sorbet, as well as the corresponding basic and full dinnerware sets Cloudview, Woodward, Josephine, Bonita, Linen, and Rosemary. View our Coupe or Chez Panisse collections to see what is available now, and read more about our approach to archiving products.

You may find archival glazes available for purchase on Pass the Plate, our online secondhand marketplace.

Check out our timeline of Heath history here.

We warranty our first-quality ceramic products for up to one year from purchase for proven manufacturing defects. If you encounter an issue with your Heathware, please email or call Customer Service with details and we’ll help resolve the issue.

Please note that patina resulting from usage (flatware marks, food stains, etc.), chips and breakage (as a result of thermal shock, impact, etc.), and second-quality products are not covered by warranty.

Visit our Quality and Care page for more information about caring for your Heath. Visit our Product Safety page to learn about our safety standards.

We accept and securely process payment via most credit cards, including Visa, MasterCard, American Express, Discover, JCB, and Diners Club. We also accept payment through Paypal.

Learn more about the ins and outs of our Shipping and Exchange policies here.

Right here. Our Privacy Policy discusses your rights, the personal information we collect from you, why, and how we may use it. It's not exactly a quick read, but we hope it is enlightening. Most importantly — we treat your data as if it were our own, securely, and respectfully